ISO Norm

Graydon awarded independent certificate for quality managment

As one of the first credit information and collection agencies, Graydon has been awarded an ISO 9001 certificate. This demonstrates that Graydon has developed a quality management system that not only assures consistent service but also meets customer requirements and complies with laws and regulations. In addition to the ISO 9001 certificate, Graydon also received the ISO 27001 certificate.

Credit ratings must be transparent

ISO 9001 is an international standard for quality management that focusses on service orientation and transparency, and staff training and coaching. This also demonstrates that Graydon’s ongoing mission to improve quality is enshrined in its organisation. An extensive audit shows that Graydon has above average scores in all areas.

ISO 27001 is the globally recognized standard for risk management with regard to the retention of information. ISO 27001 is part of the ISO 27000 and provides guidelines on the process-based provision of information security. Both offline and online, information is effectively protected.

Confirmation of quality

Sinko Borst: ‘We are proud. As credit management specialists, we are continually improving and updating our systems so that our customers get the best business solutions in every way possible. The certification confirms this. For us, it’s the cherry on top that the external auditor has officially confirmed the quality of our processes.’